Shipping:
All orders are shipped within 24 hours. Orders placed on Saturday, Sunday, or Holiday will ship on next business day. If an Order can't ship within 24 hours, you will be notified immediately and an estimated ship date will be given. Tracking numbers, if UPS Shipping is chosen, are provided the evening of the day of shipment. All DefenseShopper.com are shipped via UPS or USPS. We do ship to APO/FPO addresses, but such shipments are subject to USPS size, weight, and content restrictions. If we cannot send your package to your APO/FPO address, we will contact you. APO/FPO shipments may be subject to additional shipping fees. If you will be charged any additional shipping, we will contact you to notify you of the fees and give you a chance to adjust your shipping address if you so desire.
Product Exchanges or Returns:
DefenseShopper.com offers a 100% Satisfaction Guarantee. This guarantee allows you to return any product within 30 days from date of shipment for a full refund of the purchase price MINUS a $5 restocking fee. Product must be returned in it's original packaging as shipped and product CAN NOT be used. On any return, the customer is responsible for all shipping charges, including any costs incurred in getting the product both to and from the customer, regardless of whether shipping was originally charged or not. If we sold or shipped you the wrong item, we will refund your entire amount. Items must be returned prepaid in resaleable condition with all documentation, plastic, etc. Contact us at help@defenseshopper.com to schedule a return and check back with us several days after you have shipped it. We will not be held responsible for a refund if we do not receive your return. If an item is damaged upon arrival, or if we sent the wrong item, we will pay for the return shipping, and we will get the correct item to you at no extra cost. Customer must notify us within (3) days of receipt of any shipping damages. Customer is responsible for any damage to the product when shipping back to us.